Quality Control Inquiry


This form can be used to notify Total Recall of service-related issues which will help to improve the quality of service provided to your account. 

Please provide as much information as possible in order that we may be able to follow up most effectively. 


Quality Control Inquiry

Please complete the following form to initiate an inquiry with Supervisory Personnel.
We will research this matter as soon as possible.
If you request a report, we will attempt to respond not later than the next business day.
Subscriber (Company) Name:
Subscriber Number or Passcode:
Your Name:
Your Phone Number, with Area Code:
Your E-mail address
Please CHECK BOX if you wish to receive a REPORT on this matter:

CALL INFORMATION:
Message DAY of Week:
Message DATE:
Approximate TIME of Day: AM PM
CALLER Name:
Caller Company or other identifying information:

Please describe what motivated this inquiry:
Call Not Relayed Incomplete Message (Specify Below)
Delayed Relay Inaccurate Message (Specify Below)
Improper Relay Attitude
Extraordinary Service Quality Performance
Other (Specify Below)

Please describe the PROBLEM or COMMENDABLE SERVICE related to the handling of this message, and any other details you may be able to provide.  (Your ability to be specific will help us to provide a more thorough follow-up.)