Alpha Dispatch Service Order Taking
Short Messaging Service
Total Recall Message Center does it all, and
so well, that businesses across the country trust us with their customer
calls and inquiries, and recommend us to their colleagues.
Old fashioned word-of-mouth explains why our
family-owned and operated company has grown since 1991 to serve thousands
of clients in nearly 50 states.
Is there anything worse than missing important
business calls or having your customers caught in a Voice-Mail Maze as
they try to obtain or convey information?
Our family founded Total Recall Message Center
in 1991 because we knew there had to be a better way to retain that all-important
personal touch when upgrading to the efficiency of electronic telephone
Today, we're an industry leader because we:
Concentrate on client needs for people
centered messaging, dispatch and order entry services.
Hire employees who are well educated
and extremely polite.
Contract with a professional consultant
who trains our employees in proper telephone etiquette.
Expand our state-of-the-art computer
capabilities even before advances come to the market. (That's because manufacturers
rely on us as a site for their final stages of beta testing.)
Ensure system reliability with redundant
components and backup generators for continuous power in case of an outage.
Our strengths in personnel and computerized efficiencies
appeal to a wide variety of information-sensitive clients - from physicians,
hospices, veterinarians, and funeral homes to many different small and
mid-sized businesses including contractors, cable systems and sports organizations.
Take a look at our statistics!
Less than 10 seconds: is the average amount of time
it takes for a call to be answered by a live operator.
Less than 30 seconds: is the average time it takes
to dispatch a message. And unlike many dispatch service agencies, our messages
are sent in real-time.
Less than 2 minutes per year: is our average unplanned
Less that 12%: of our calls are placed on hold (average)
Less than 18 seconds: average hold time for those
calls placed on hold.
Let our professional, productive telephone secretaries
and data processing systems do the work for you, at rates that are truly
affordable. Please contact us for details on how we can best serve you.